Frequently Asked Questions

Are you getting this message?

You will get the above error message if you are trying to access the magazine from your computer.

  • The magazine is designed for phones (Google Android and Apple iPhones) and tablets (iPad). Could you please try clicking the link from your phone?

 

If you are already clicking the link from your phone/tablet and you are getting the page asking for mobile number, please can you try the following:

  • Open Safari browser
  • Tap on the aA icon on the top left
  • Click on “Request Mobile Website”
  • Then, click on the Facebook link again. Please let me know if you are able to view the magazine.

Should you still have any troubles, get in touch with us.

In order to view any previously purchased issues (via subscriptions or purchased individually):

  • Make sure you are signed in using the same Apple ID as originally used when subscribing or purchasing an issue
  • After launching our app and reaching our home screen, tap the yellow ‘Subscribe’ button followed by ‘Restore All Purchases’
  • Your previously purchased issues should now be available

If after trying the above you still cannot view your purchased issues, there may be a connection problem with your iPad/iPhone and Apples servers:

  • Exit our app
  • Double tap the home button on your iPad. All the opened apps will appear along the bottom of your screen. Tap and hold our magazine before swiping upwards to fully close Dystinct Magazine
  • Re-launch our magazine. When you reach our home screen you should see a grey ‘Restore’ button in the top right hand corner.
  • Tap ‘Restore’ and all previously purchased issues should be available

If this does not resolve your problem then please contact us for further assistance.

This problem can occur on rare occasions and is usually caused by a connection error between your iPad and Apple’s servers. If this happens then please try closing our app by carrying out the following steps:

  • Exit our app by tapping the home button
  • Double tap the home button on your iPad and all opened apps will appear on your screen. Tap and hold our magazine before swiping upwards to fully close Dystinct Magazine
  • Re-launch our app
  • Our home screen should be updated and if you are a subscriber you will see a grey ‘Restore’ button in the top right hand corner. If you still see a yellow ‘Subscribe’ button then tap this followed by ‘Restore All Purchases’

If this does not resolve your problem then please contact us for further assistance.

To enable push notifications, first tap the ‘Settings’ app on your iPad and next choose ‘Notification Centre’. Next simply enable alerts and notifications for our magazine.

After doing this close our app by tapping the home button on your iPad. Next double tap your home button and then tap and hold on our magazine before swiping upwards to fully close our app. You can now re-launch our magazine as you wish and we will now be able to send you notifications.

Cancelling subscriptions is a process that must be done from within an individuals Apple account. This is a simple process and if you would like to cancel then please follow the steps below:

Tap the ‘Settings’ app on your iPad
From the left hand menu tap ‘iTunes and App Store’
Tap on your ‘Apple ID’ then ‘View Apple ID’
Under subscriptions tap ‘Manage’
Select our magazine and switch off auto renew
You will now have unsubscribed from our magazine.

Further information can be found on the Apple support page: See or cancel your subscriptions